Thursday, June 01, 2006

Performance equals knowledge

I am currently working on a best practice guide for Managing Partners on Performance Management, and one of the most interesting points I have stumbled upon is from a consultant named Chris Lukes who said: "Performance Management, in the traditional sense, is obsolete. The progressive debate is now about Work allocation, how to manage talented people who expect to be partners, but who can't be because the business model does not allow for the numbers, and also if you want to keep talent who can't be partners, how can you do it? Firms need to make their career ladders transparent to prospective talent, let them know what they are getting and allow them to construct their own leanring platform within the firm and that platform needs to be supported by the firm. Who's dealing with what and how to allocate work considering each individual career path is the right way forward. You can really only do this with an accurate inventory of individual career goals and a performance management system that makes things transparent within the firm." Considering this, I am beginning to realise that the broader picture is really about Knowledge Management. the art and science of organising information so that it can improve processes is headlining practically every industry I can think of, including public sector. The fear of knowledge management and performance management being classified as 'fluffy' areas is quickly dissipating as more and more firms champion big projects in both arenas and reap the reward, which believe it or not, does show up on their bottom line alot quicker than one would expect. If done properly, the spedd of internal buy-in from the firm is incredible. The key for firms to cash in on these areas is to make sure they are doing it right. This means they need to consider the concept of Change Management while implementing any new process or function. I have decided to open this blog to record my illuminations as I study and create best practice guides for our network, and I also hope to connect with like-minded people and hear their questions, theories and hypotheses. Stay tuned...

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